Returns Policy

We offer a simple 7 Day Money Back Guarantee.

If any item is not what you required then just notify us by email/post (stating reason for return) within 7 days of receipt.

We will then issue you with either a refund or allow you to exchange the item for something else instead. When refunding the customer, postage costs on the original order are not refunded.

Please send items back via recorded delivery for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty).

Damaged/faulty goods

Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 3 days and arrange to post them back to us via recorded delivery.

We will reimburse you these extra postage costs. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.

When returning goods please provide the details as set out below and return to the address below:

Please include: Order Number, Name and Address, Original invoice, Full card details for the card you used at purchase (refunds will be made to the card that was used), Original packaging container.

Please address any returned Products to:

Dependable Services Limited, Cross Green Way, Cross Green Industrial Park, Leeds, West Yorkshire, LS9 0SE